Hi, I’m Melissa, a Senior User Experience Researcher at Google/YouTube working between Zurich, Switzerland and the San Francisco Bay Area. I currently work on the YouTube Creator team, improving the experience for people uploading content to YouTube. Previously, I worked on the YouTube main app team, working on improving the video watching experience for the YouTube mobile app and desktop site.
I graduated from George Mason University in May 2016 with my Ph.D. in Human Factors and Applied Cognition Psychology and completed my undergraduate education at the University of Central Florida. Outside of work, my research interests include human-computer interaction (HCI), human-robot interaction, trust in automation, user experience (UX), iterative product development, among others. I am also the co-founder of Fly Fleet, a mobile app that simplifies the airport experience through combining historical flight data and crowd-sourced airport status information in timely, traveler-specific, alerts.
When I’m not working, conducting research or working on my business, I enjoy reading, traveling, dancing ballet, attending musicals and other live performances, volunteering with FIRST Robotics, and teaching myself new hobbies. If you would like to get to know me better or connect, check out the rest of this website or reach out via twitter!